1. Introduction
Civilera Pty Ltd (ABN 95 701 384 036) (“Civilera”, “we”, “us” or “our”) provides civil engineering and construction services in Perth, Western Australia. We are committed to protecting the privacy of your personal information. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.
By using our website at https://civilera.site or engaging our services, you agree to the handling of your personal information as described in this policy.
2. The kinds of personal information we collect
The types of personal information we may collect include:
- Contact details, such as your name, email address, postal address and suburb;
- Project details you provide when requesting a quotation or enquiry, including site location and scope of works;
- Business information relevant to engagement, contracting and invoicing, such as company name, position and ABN details where applicable;
- Records of communications between you and us, including emails and enquiry forms;
- Website usage data, such as pages visited, browser type and device information.
Where practicable, we collect personal information directly from you. We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for, or directly related to, providing our services and you have consented, or the collection is otherwise permitted under the APPs.
3. How we collect personal information
We collect personal information through:
- Enquiry and quotation forms on our website, including our quote request page and contact page;
- Direct correspondence by email;
- Telephone, meetings, site visits and other face-to-face dealings;
- Third parties you direct to provide information on your behalf, such as consultants, contractors or agents acting for you;
- Publicly available sources and professional referral networks where it is unreasonable or impracticable to obtain the information directly from you.
4. Purposes for which we collect, hold, use and disclose information
We collect, hold, use and disclose personal information for purposes including:
- Providing civil engineering and construction services to you;
- Responding to enquiries and preparing quotations and proposals;
- Managing projects, subcontractors, suppliers and consultants engaged on your behalf;
- Administrative, invoicing, accounting and record-keeping purposes;
- Complying with legal and regulatory obligations, including workplace health and safety, licensing, planning and building requirements in Western Australia;
- Improving our website, services and customer experience;
- Marketing our services, where you have consented or where you would reasonably expect this. You may opt out of marketing communications at any time by contacting us.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure for a related secondary purpose, or an exception under the APPs applies.
5. Disclosure of personal information to third parties
We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including:
- Subcontractors, suppliers, consultants and professional advisers engaged in delivering a project;
- Service providers that host our website, email or business systems;
- Government agencies, regulators and local councils where required by law or for approvals and permits;
- Insurers, financiers and professional advisers, where relevant to a project or claim.
We take reasonable steps to ensure any third party we engage handles personal information in a manner consistent with this policy and the APPs. We do not sell personal information.
6. Overseas disclosure
Some of our service providers, such as website hosting and email platform operators, may store or process data on servers located outside Australia. Where personal information is disclosed to a recipient overseas, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information, consistent with APP 8.
7. Data quality and security (APP 11)
We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete. We hold personal information in secure electronic systems and, where applicable, secure physical records, protected by appropriate technical and organisational safeguards such as access controls, password protection and encrypted connections.
We also take reasonable steps to destroy or de-identify personal information once it is no longer needed for any permitted purpose, subject to any legal or contractual record-keeping obligations (for example, statutory retention periods applying to engineering documentation and project records).
8. Access to and correction of your personal information (APP 12 and APP 13)
You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period.
We will give you access to your personal information in the manner you request where it is reasonable and practicable to do so. In limited circumstances, we may decline a request where permitted under the APPs; if so, we will provide written reasons and information about complaint mechanisms.
There is generally no charge for making a request, although we may charge a reasonable fee for providing a copy of the information.
9. Anonymity and pseudonymity (APP 2)
Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, we will usually require identifying information to prepare quotations, enter contracts, conduct site visits or comply with regulatory and safety obligations.
10. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are used; however, some features of the website may not function properly if cookies are disabled. Aggregated analytics data is used to improve website performance and content and is not used to identify you personally.
11. Third-party links
Our website may contain links to third-party websites, such as industry bodies or project partners. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
12. Direct marketing (APP 7)
We may send you information about our services where you have consented or where permitted by law. Every marketing communication we send will include a simple way to opt out, or you may contact us at any time to request that we stop sending marketing material. We will action opt-out requests promptly and free of charge.
13. Cross-border disclosure and government identifiers
We do not adopt, use or disclose government-related identifiers (such as driver licence or Medicare numbers) as our own identifier for individuals, except where permitted by the APPs. We only collect government identifiers where authorised or required by law, for example where needed for contracting, licensing or compliance purposes.
14. Complaints and privacy enquiries (APP 1)
If you have a question about this policy, or believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us with details of your concern. We take privacy complaints seriously and will acknowledge and investigate your complaint promptly, providing a written response within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page with the date of last revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
16. Contact us
For all privacy enquiries, access requests, corrections or complaints, please contact:
Privacy Officer, Civilera Pty Ltd
ABN 95 701 384 036
Perth, Western Australia
Email: ceo@civilera.site
You may also reach us through our contact page or request services via our quote request form.
See also our Terms and Conditions, About Civilera and Services pages.